Amazon to shut down primary care and telehealth service

_Amazon down primary care and telehealth service
  • According to an internal statement issued on Wednesday, Amazon is discontinuing its telehealth service, Amazon Care.
  • Amazon Care debuted in 2019 as a pilot program for employees near the company’s headquarters in Seattle.
  • It’s unknown how popular Amazon Care had become.

The program was first made available to Amazon employees in Washington state in 2019, before expanding to all 50 states last year.

The service digitally connects patients with doctors and nurses who can provide therapy 24 hours a day, seven days a week.

While it does not have physical offices, it has made in-person services such as vaccines and flu testing available in a number of cities.

In February, the business announced plans to expand the in-person care service to 20 additional cities.

Lindsay stated in an email to employees that Amazon listened to employer comments and sought to improve Amazon Care.

“However, despite these efforts,” Lindsay said, “we’ve judged that Amazon Care isn’t the best long-term answer for our commercial customers.”

Ticker Security Last Change Change %
AMZN AMAZON.COM INC. 133.80 +0.18 +0.13%

He went on to say that Amazon Care “wasn’t a full enough solution for the major business customers we’d been targeting, and it wasn’t going to work long-term.”

An Amazon spokesman declined to disclose how many individuals will lose their employment as a result of the Amazon Care closure.